Delivery Policy

Shipping Information

At Best For Pets we’re committed to delivering fresh, high-quality pet food straight to your door with ease and reliability. Below, you’ll find everything you need to know about our shipping process, delivery areas, and policies.

Delivery Areas & Timeframes

We currently offer delivery to select regions within Melbourne and surrounds. Our delivery zones are based on driving time from our base location to ensure your pet’s food arrives in peak condition. The quickest way to see if we deliver to your area is to go to the "shopping cart" page, add your suburb in the "shipping calculator" section, then hit the "calculate shipping" button. If a delivery fee doesn't display, unfortunately we don't deliver to your area.

  • Weekly Delivery: If you completed the above step, and your suburb does show a delivery fee, and your suburb is not listed in the below two lists, then we deliver weekly to you. We could have pasted all of the suburbs, but this was a quicker shorter way to do it!

  • Fortnightly Delivery: NARRE WARREN EAST, NARRE WARREN NORTH, FOUNTAIN GATE, NARRE WARREN, NARRE WARREN SOUTH, LYNBROOK, CRANBOURNE EAST, CAIRNLEA, KEILOR NORTH, KEILOR LODGE, TAYLORS LAKES, WATERGARDENS, CARRUM, PATTERSON LAKES, SEAFORD, CARRUM DOWNS, DIGGERS REST, BULLA, SUNBURY, WILDWOOD, CLARKEFIELD, RIDDELLS CREEK, BOLINDA, MONEGEETTA, ROMSEY, SPRINGFIELD, GOLDIE, LANCEFIELD, KALLISTA, THE PATCH, MONBULK, WARBURTON.

  • Monthly Delivery: HALLAM, JUNCTION VILLAGE, CAROLINE SPRINGS, MOUNT COTTRELL, WYNDHAM VALE, HOPPERS CROSSING, TARNEIT, WERRIBEE, WERRIBEE SOUTH, CALDER PARK, HILLSIDE, SYDENHAM, FRANKSTON, KARINGAL, KARINGAL CENTRE, FRANKSTON NORTH, PINES FOREST, ALEXANDRA, CATHKIN, MOLESWORTH, YARCK, BERWICK, HARKAWAY, BEACONSFIELD, SANDHURST, BOTANIC RIDGE, CRANBOURNE, CRANBOURNE NORTH, CRANBOURNE WEST, SKYE, GISBORNE, GISBORNE SOUTH, NEW GISBORNE, KANUMBRA, MANSFIELD, MANSFIELD, OFFICER, OFFICER SOUTH, LANGWARRIN, CRANBOURNE SOUTH, CLYDE, CLYDE NORTH, FRANKSTON SOUTH, PAKENHAM, KUNYUNG, MOUNT ELIZA.

Shipping Rates

Our shipping rates are calculated based on your location and order size:

  • Zone 1 – Mountain Top (We're based in Kinglake) - $5.00

  • Zone 2 – M'ntn Surrounds - $9.95

  • Zone 3 – Melb Metro - $12.95

  • Zone 4 – Melb Fringe - $14.95

  • Zone 5 – Melb Outer - $19.95

  • Zone 6 – Melb Satellite- $24.95

For bulk or wholesale orders, please contact us directly at customerservice@bestforpets.net.au

Order Processing & Delivery Schedule

  • Orders placed before 10pm on Sunday will be processed for delivery the next available delivery day.

  • Deliveries are made on 3 days of the week.

  • You will receive a tracking update and notification when your order is out for delivery. Along with a reminder to place a cooler bag out on the day of delivery

If you have specific delivery instructions, please include them in the order notes at checkout.

Important Notes:

  • Perishable Items: As we deliver fresh pet food, it’s important that someone is available to receive the order. If no one is home, we will leave it in a shaded, safe place or place within a cooler box that you leave out.

  • Public Holidays & Peak Periods: Delivery times may vary during holiday seasons or busy periods. We recommend placing orders in advance.

  • Damaged or Incorrect Orders: If you receive a damaged or incorrect order, contact us within 6 hours at customerservice@bestforpets.net.au for assistance and please ensure fresh meat is refrigerated while you wait for further instructions.

For any further questions, feel free to reach out to our team at customerservice@bestforpets.net.au. We’re here to help!

Best For Pets – Providing premium, preservative-free pet food delivered to your door!